Frequently Asked Questions (FAQ)
Do you have a question about ordering, shipping, or our model cars? Below you will find answers to the most frequently asked questions from collectors and customers 🚗
🚗 Are your model cars new?
We sell both new and used model cars. The condition of the product is always clearly stated with the item.
📦 How quickly will my order be shipped?
Orders are usually shipped within 1–2 business days after receipt of payment. You will receive a confirmation as soon as your order has been shipped.
🔒 Which payment methods do you accept?
You can pay securely via, among others:
- iDEAL/WERO
- Credit card
- Bancontact
- Bank transfer
🌍 Do you also ship to Belgium?
Yes, we ship both within the Netherlands and to Belgium.
📮 How much are the shipping costs?
Shipping costs are calculated automatically during checkout.
↩️ Can I return my order?
Yes, you can return your order within 14 days. See our Complaints and Returns page for more information.
🧸 Are the model cars suitable as toys?
Many models are intended for collectors and may contain small parts. Always check the product information and any age indication.
🔍 Do you also sell rare or older models?
Yes! In addition to new models, we regularly offer unique, older, or hard-to-find models.
📬 Can I request a specific model?
Are you looking for a specific model? Feel free to contact us — we would be happy to see if we can help you.
💬 How can I get in touch?
You can contact us via: 📧 info@modelcarmate.com
We try to respond as soon as possible.